At Blanket Manufacturer, we are committed to building long-term partnerships with global buyers by delivering consistent quality and reliable service. We understand that in international wholesale and custom production, transparency is essential. This Refund Policy outlines the terms under which refunds may be requested and processed, helping both our customers and our factory maintain fair trade practices.
1. General Principles
Our refund policy is designed to ensure customer satisfaction while protecting the integrity of our production process. Since we specialize in custom and wholesale blankets, including fleece, wool, mink, electric, weighted, throw, baby, beach, and picnic blankets, certain orders may not be eligible for refund. We encourage buyers to review these terms carefully before placing bulk or customized orders.
2. Eligibility for Refunds
Refunds may be requested if:
-
Products received are defective or damaged during production or shipping.
-
Items delivered do not match the confirmed specifications (size, material, design, or quantity).
-
Goods are significantly different from the samples approved by the buyer.
Refunds are generally not accepted if the issue relates to subjective preferences such as minor color differences, slight dimensional tolerances, or expected fabric variations, which are common in textile production.
3. Non-Refundable Situations
To maintain fairness and protect our production resources, the following cases are not eligible for refund:
-
Custom or OEM Orders: Products made to buyer’s specifications, including size, fabric, color, or branding, cannot be refunded unless proven defective.
-
Used or Altered Products: Blankets that show signs of use, washing, or modification are not refundable.
-
Minor Variations: Industry-standard tolerances in color, GSM, or stitching are not considered defects.
-
Delayed Delivery Due to External Factors: Refunds are not granted for delays caused by shipping companies, customs, or force majeure events such as natural disasters.
4. Refunds for Defective or Incorrect Products
If the delivered blankets are defective, damaged, or inconsistent with the agreed specifications:
-
The buyer must notify us within 7 days of receiving the goods.
-
Evidence such as photos, videos, or inspection reports must be provided.
-
Our quality control team will verify the issue within 3–5 business days.
-
Once approved, the buyer may choose one of the following solutions:
-
Replacement production
-
Partial refund
-
Full refund (in rare cases of severe quality issues)
-
Shipping costs related to defective product returns may be covered by our factory on a case-by-case basis.
5. Refund Process
To request a refund, please follow these steps:
-
Step 1: Contact our sales or customer service team with your order number.
-
Step 2: Provide clear evidence of the problem (images, videos, QC reports).
-
Step 3: Wait for confirmation from our team within 3–5 working days.
-
Step 4: If approved, the refund will be issued within 7–10 business days via the original payment method.
6. Bulk Orders and Wholesale Projects
Since we are a blanket manufacturer and wholesale supplier, refund terms for bulk orders differ slightly:
-
Refund claims will only be considered if more than 5% of the total quantity is proven defective.
-
For smaller defects, we may provide credit notes, discounts on future orders, or replacements instead of full refunds.
-
Wholesale buyers are encouraged to request pre-production samples and inspections before shipping to minimize risks.
7. Sample Orders
Sample orders are typically non-refundable. However, if a sample is defective or does not match the confirmed specifications, buyers may request a replacement. Sample fees may be credited toward bulk orders upon agreement.
8. International Shipping and Customs
Please note:
-
Refunds do not cover delays caused by shipping companies, customs clearance, or import restrictions.
-
Buyers are responsible for import duties, VAT, or other local charges unless otherwise agreed in writing.
-
If products are returned due to customs rejection or incorrect buyer information, refunds cannot be guaranteed.
9. How Refunds Are Issued
Approved refunds are processed through the same method of payment originally used, such as bank transfer, PayPal, or letter of credit settlement. Processing time may vary depending on international banking systems.
-
Standard refund timeline: 7–10 working days after approval.
-
For large transactions, partial credits or replacement agreements may be arranged.
10. Our Commitment
At Blanket Manufacturer, we aim to provide fair and transparent solutions for our partners. While certain customized and wholesale projects limit refund flexibility, we are always committed to resolving disputes professionally. Our goal is to maintain trust and build long-term cooperation with buyers worldwide.
Conclusion
Our Refund Policy is designed to balance customer protection with the realities of wholesale and custom manufacturing. By clearly defining eligibility, exclusions, and processes, we ensure a transparent and fair experience for all international buyers. Whether you are ordering fleece, wool, weighted, or electric blankets, our factory strives to deliver consistent quality, and in the rare event of issues, we provide fair solutions through replacements, credits, or refunds.